COVID-19

It is with great pleasure that we announce the complete reopening of our spa on July 1st, 2020.

Here are the measures which will be put in place to comply to the public health instructions and ensure your safety and the safety of our employees.

HOW TO MAKE A RESERVATION?
No reservation required to access the facilities. You can place a massage reservation by phone at 819-843-5200 or toll free at 1-866-414-5200. If you are experiencing COVID-19 symptoms, have travelled outside the country in the last 14 days, are waiting for the results of a COVID-19 test or have been in contact with a confirmed case of COVID-19, we reserve the right to refuse you the entry so we can prevent the spread of COVID-19. We ask that you reschedule your visit at a later time.
WHAT IS YOUR CANCELLATION POLICY?
You can make a change or cancel your reservation up to 24 hours prior to your appointment. If you begin to experience COVID-19 symptoms or have been in contact with a confirmed case of COVID-19, please contact us as soon as possible at 819-843-5200.
WHAT CAN I EXPECT WHEN I ARRIVE ON SITE?
Please arrive 15 minutes before your appointment time.
Upon your arrival, you will be asked if you
  • are experiencing COVID-19 symptoms,
  • have travelled outside the country in the past 14 days,
  • are waiting for the results of a COVID-19 test,
  • have been in contact with a confirmed case of COVID-19
If you answer yes to one of these questions, we will have to refuse you the entry on site to prevent the spread of COVID-19. We will ask that you reschedule your visit at a later time.
Hand washing is mandatory upon your arrival on site as well as before and after your massage. Disinfection stations and sinks and soap are at your disposal on site.
We ask that you respect a social distance of 2 meters at all times. As for treatment rooms, other measures will be put in place to ensure your protection and our employees.
Protective glass has been put in place on counters.
We ask that you pay your invoice upon your arrival. Please prioritize a payment by a debit card, credit card or with a gift card.
If you want to access the locker room, please note that common and shared items such as hair dryers have been removed from counters as a security measure.
HOW WILL THE TREATMENT BE DONE?
It is not mandatoray to wear a mask during your treatment, but it is still suggested. If you prefer to wear one, you can bring your own, or we will provide you with one at your arrival.
Our massage therapists wear a face shield or protective glasses and a mask which is replaced after each client. The face shield and the protective glasses are disinfected carefully.
Massage therapists wash their hands before and after each treatment.
Treatment rooms are also disinfected after each treatment.
WHAT OTHER MEASURES DO YOU HAVE IN PLACE?
Our employees answer a COVID-19 risk assessment questionnaire daily to limit the spread.
We have increased the frequency of cleaning and disinfection of all public areas. Locker room, keys, lockers and treatment rooms are also disinfected after each client.